Tencom
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IT support that answers the phone.

Tencom designs, builds and runs the technology small businesses depend on: networks, Wi‑Fi, firewalls, Microsoft 365, PC and Mac repair, and custom apps. When something breaks, a real person picks up, and it gets handled that day.

Send us a message See what we do
The Wi‑Fi drops at 9 a.m. What happens next?

With a ticket queue

  1. You fill out a support form
  2. An auto-reply says it was received
  3. It waits to be assigned
  4. A technician calls back

Days

With Tencom

  1. You call
  2. A person answers
  3. It gets fixed

Same day

One call covers the whole stack

From the cable in the wall to the apps your staff use every day, we set it up, keep it running and fix it when it breaks.

Diagram of an office network: the internet connects through a firewall, which stops threats, to a core switch that feeds Wi-Fi, workstations, cameras and door access, and servers. Internet Firewall Core switch Wi‑Fi access points Workstations Cameras and door access Servers and backups Diagram of an office network: the internet connects through a firewall, which stops threats, to a core switch that feeds Wi-Fi, workstations, cameras and door access, and servers. Internet Firewall Core switch Wi‑Fi Workstations Cameras and doors Servers and backups

  • Networks and Wi‑Fi

    Wired networks and Wi‑Fi designed to cover the whole building, from switches and access points to door access systems.

  • Firewalls and security

    Firewalls configured and maintained, remote access locked down, and every account protected with multi-factor sign-in.

  • Microsoft 365

    Day-to-day management of email, Teams and user accounts, plus migrations from Google Workspace and moving entire file shares into SharePoint.

  • Servers, Active Directory and backups

    Healthy servers, a clean directory, backups that actually restore, and a plan for the day hardware fails.

  • Apple devices for schools

    Jamf Pro setup and management for school iPads and Macs, so devices arrive configured and stay that way.

  • Custom business apps

    Apps built around how your office really works: pulling scattered data into one place and flagging problems before they cost you.

Computer repair for PCs and Macs

Laptops and desktops, Windows and Apple. Bring us the computer that won't start, the files you can't afford to lose, or the machine that's just too slow to work on.

  • Data recovery

    Files pulled off laptops and drives that won't start, then restored to a working computer or recovered from backup.

  • PC and Mac repairs

    Diagnosis and repair for Windows and Apple laptops and desktops, hardware and software.

  • Crashes and corrupted systems

    Computers that freeze, crash or won't boot, repaired, or wiped and reinstalled cleanly when that's the better fix.

  • Rebuilds

    Laptops rebuilt from the ground up: a fresh operating system, then your apps, settings and files put back.

  • Upgrades

    Faster storage, more memory and current software, so an older computer keeps up with your work.

  • Installs and setup

    New computers set up and ready, software and printers installed, and everything moved over from the old one.

Downtime costs you three ways

Every hour a problem sits in a queue, you pay for it again.

  • Lost revenue

    Customers you can't serve and work you can't bill don't come back later.

  • Idle staff

    When systems are down, you're paying people to wait.

  • Stress

    Everyone's frustrated, and the problem lands on your desk.

A phone that gets answered turns a lost week into a lost hour.

Who we work with

Offices where technology has to work every day, and nobody has time to wait on it.

  • Small businessesOne partner for your network, devices, email and security, without hiring an IT department.
  • SchoolsJamf Pro for student and staff devices, campus Wi‑Fi, and systems that are ready on the first day of class.
  • HotelsGuest and staff Wi‑Fi that holds up when every room is booked.
  • Law firmsSecure Microsoft 365, organized document storage, and tightly controlled access to client files.
  • Doctors' officesDependable systems and locked-down access where patient information lives.

From the field

What it looks like when a call gets answered.

The morning nobody could sign in

A client's entire Active Directory went down, and every login in the office went with it. We went on site, replaced the failed server, restored from backup and brought the directory back online so the office could get back to work.

Finding the miles that didn't add up

A warehouse was tracking mileage across scattered records, and discrepancies were slipping through. We built an app that brings the data into one place and surfaces the mismatches on its own.

Tell us what you need

Send a message and a real person will get back to you. If something is down right now, say so and it goes to the top of the list.

Based in Louisville, Kentucky

So we can reply.